https://linkedin.com/in/jesse-m-ruizSummary
Experienced System Administrator with over 5 years of experience managing and maintaining IT infrastructures. Skilled in Linux servers, cloud computing technologies, and technical support. Adept at troubleshooting, automating, and optimizing complex environments to improve system efficiency and performance. Willing and eager to learn new technologies and tackle new challenges.
Professional Experience
System Administrator
Kiosk Creative LLC | 2023 - Present
- Maintain 6 Rocky Linux EC2 instances running various services (web server, NFS, SFTP).
- Manage company AWS and GCP accounts and resources.
- Automated interactions with various vendor API endpoints using Python to streamline workflows and enhance system efficiency.
- Containerize internal tools and processes using Docker and scheduled with Jenkins
Junior System Administrator/ Support Engineer
Kiosk Creative LLC | 2021 - 2023
- Assisted in the administration of multiple AWS services, including EC2, S3, IAM, CloudFormation, etc.
- Administered Google Workspace, Meraki Systems Manager MDM, Auth0, Zoom, etc.
- Ensured data backups and disaster recovery procedures were effective.
- Monitored server performance using Nagios and addressed issues proactively.
Tech Support Engineer
Host Collective | 2019 - 2021
- Responded to customer-centric technical support requests and hosting inquiries, ensuring customer satisfaction.
- Triage tickets to address technical issues promptly.
- Authored and maintained end-user knowledge base articles and blog posts.
- Led all support team in sales and closed tickets on live chat service